Refund Policy
Last updated: October 17, 2026
This Refund Policy applies to all purchases made on PrankPortal (prankportal.com), operated by Infinium Cloud. All payments are processed securely through Stripe.
1. Subscriptions
Billing
Subscriptions are billed weekly and renew automatically at the end of each billing period until cancelled. Your card will be charged on the same day each week.
Cancellation
You can cancel your subscription at any time through the "Manage Billing" button in the app. Cancellations take effect at the end of the current billing period — you will continue to have access to your subscription benefits until the period ends, and you will not be charged again.
Refunds for Subscriptions
We do not offer prorated refunds for partial billing periods. If you cancel mid-week, you keep your subscription benefits for the remainder of that week but will not receive a refund for the current period.
If you believe you were charged in error (e.g., after cancelling), please contact us and we will review your account.
2. Credit Packs
General Policy
Credit pack purchases are one-time, non-recurring charges. Credits are added to your account immediately upon purchase and do not expire.
Refunds for Credits
Because credits are digital goods that are delivered and available for use instantly, we generally do not offer refunds for credit pack purchases once credits have been used.
If you purchased credits by mistake and have not used any of them, please contact us within 24 hours of purchase and we will do our best to accommodate your request.
3. Private Number Rentals
Private number rentals are time-limited (e.g., 7-day rental). Once a private number is provisioned and activated for your account, the rental cannot be refunded, as the number is reserved exclusively for you during the rental period.
4. When We May Issue Refunds
We may issue refunds at our discretion in the following cases:
- Technical failure — if a call failed due to a platform error on our end and credits were deducted.
- Duplicate charges — if you were charged twice for the same purchase.
- Unauthorized transactions — if you can demonstrate that a purchase was made without your authorization. We may require additional verification.
5. How to Request a Refund
To request a refund, please email us at:
Include the following in your request:
- The email address associated with your PrankPortal account
- The date and amount of the charge
- The reason for your refund request
We aim to respond to all refund requests within 2 business days. Approved refunds are processed back to the original payment method and may take 5–10 business days to appear on your statement.
6. Chargebacks
If you have a billing concern, we encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks incur processing fees and may result in your account being suspended pending review.
7. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of PrankPortal after changes are posted constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Infinium Cloud
Email: [email protected]